1. Application
These General Terms and Conditions are valid for all orders and shipments between Assopet Sp.z o.o., ul. Reymonta 19, 46-065 Opole, Polska (hereinafter: Assopet) and its customers via the website: www.assopet.com

2. Order procedure, Conclusion of contract, Quantity limitation
Order procedure
Assopet offers its customers a wide range of professional products for dogs. By clicking on the product, the customer is taken to the corresponding product sheet, where he can see the details of the article, for example, the composition and variants of the measures. Then, by setting the desired quantity and clicking on the cart symbol, you place the product in a virtual shopping cart.
By clicking on the item "Shopping Cart", located in the upper right-hand corner of the screen, the customer can see a summary of the selected products and check and modify his choice.
To complete the purchase, the customer can proceed by clicking on "Buy". At this point, already registered customers will be able to access their account where they have previously stored their data which they can use automatically for the order in progress. New customers can decide whether they want to register and create their own account or continue without registering.
In the penultimate step of the order, the customer displays a "Preview" of the order, with prices (including VAT) and shipping options and costs.
To complete the order and send a binding offer, the customer must click on "Buy".

Conclusion of the contract
The presentation of the product range in our online shop is for information purposes only and does not constitute a binding offer for sale. Only when the customer clicks on the "Buy" button does he send us a binding offer for the conclusion of a purchase contract. The customer then receives an automatic e-mail confirming receipt of the order ("Immediate Order Confirmation"). This confirmation does not yet represent acceptance of the offer by Assopet. The contract is concluded only when Assopet sends the goods to the customer confirming the execution of the order by e-mail ("Confirmation of order execution").

Conclusion of contract in case of early transfer
Notwithstanding point 2.b., in the event of a choice of the form of advance payment, the purchase contract shall be deemed concluded when Assopet sends the payment information. The customer will receive this communication within 24 hours after the order has been processed. Confirmation of receipt of the order does not represent payment information. If you have selected the advance transfer as payment method, the amount must be paid within 7 days from the time of communication by e-mail by bank transfer to one of the current accounts indicated in section 8.e..... Payment is deemed to have been made when the invoice amount is credited to our bank account, so the date of the transfer is decisive for the expiry of the payment period. If we do not register your payment within the previous 7 days, your order will be cancelled automatically.

Limitation of the amount
The sale of the products offered is made only in non-commercial quantities to natural persons with the capacity to act.

3. Prices and shipping costs
All prices do not include VAT and shipping costs.  The VAT will be calculated at the time of purchase and/or according to the category of registration.

Indirect purchase costs
The minimum amount for delivery by assopet is 19,00 EUR (excluding shipping).

4. Shipping & Delivery
Unless otherwise stated in the offer, delivery takes 2 to 4 working days from the time of processing, depending on the shipping address.

Orders will be processed within the limits of stock; if not all products are available, assopet reserves the right, if it deems it tolerable to the customer, to make a partial delivery at its expense. In the event that assopet, due to refueling problems not attributable to it, does not send the product ordered, reserves the right to terminate the contract. In this case, assopet will immediately inform the customer by offering a product of similar characteristics. If no replacement product is found or if the customer refuses delivery of the proposed item, assopet will immediately issue a refund of all services already paid for by the customer.

Shipments within the European Union are exempt from customs duties. All customs duties, taxes or accessory charges for shipping to non-EU countries, with special reference to Switzerland, Luxembourg or Andorra, will be borne by the customer.

If the goods shipped have been damaged during transport, the customer is obliged to immediately inform Assopet's Customer Service. In this way, Assopet will have the opportunity to file a complaint against the carrier or to take advantage of damage insurance. Failure by the customer to notify will not affect the customer's legal warranty rights.

In order to optimize delivery, assopet transmits the customer's email address and telephone number (if indicated) to the shipping companies. Therefore, the customer is not entitled to any choice or right of withdrawal if the telephone number (optional) was provided in the compilation of data for the order. 

5. Reservation of ownership
The goods remain the property of Assopet until payment is received. Without assopet's authorization, the customer may not process or handle the goods before the transfer of ownership.

6. Right of withdrawal
Customers, as consumers, have a right of withdrawal of fourteen days. Consumer" means any natural person who, in contracts covered by this Directive, is acting for purposes which are outside his trade, business, craft or profession. The following provisions on the right of withdrawal and exclusions apply. If you have any questions or need clarification about your right of revocation, please contact Assopet Customer Service.

Instructions on the right of withdrawal
Right of withdrawal
You have the right to terminate the contract without giving reasons within 14 days. The withdrawal period begins when you or a third party other than the carrier and that you designate acquires physical possession of the last good.

To exercise your right of withdrawal, you must inform us (by e-mail at [email protected]) of your decision to withdraw from this contract by means of an explicit declaration (for example, a letter sent by post or e-mail). 

In order to respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, free of shipping charges, without undue delay and in any event within 14 days of the date on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such refund. We may suspend the refund until we have received the goods or until you have provided us with proof that you have returned the goods to us, whichever comes first.

Without undue delay and in any event within 14 days of the date on which you have notified us of your termination of this contract.

The deadline will be met if you return the goods before the 14-day deadline expires.

You are responsible for the cost of returning the goods.
You are also responsible for any reduction in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

End of the instructions on the right of withdrawal.

Exceptions to the right of withdrawal
The right of withdrawal is not provided for the supply of:

any nonprefabricated goods, produced on the basis of an individual consumer choice or decision, made to measure or clearly personalised, the supply of goods which may deteriorate or expire rapidly,
sealed goods which, for reasons of hygiene or health protection, are not suitable for return and which have been opened after delivery.
goods which, after delivery, are inseparably mixed with other goods by their very nature.
Withdrawal form

7. Warranty and liability
The statutory warranty provisions apply.

8. Methods of payment
Methods of payment
Payments can be made by Paypal, cash on delivery or bank transfer in advance. Assopet reserves the right, in special cases or depending on the delivery method chosen by the customer, to accept only certain forms of payment. We do not accept money orders or bank cheques.

Payment via PayPal

Cash on delivery
Supplement: 4,99 €. Payment method valid for orders under 500 €. The amount of the purchase can be paid directly to the courier in cash. Since the courier can not deliver the rest the customer will have to prepare the exact amount of the order. Otherwise, the courier service will not be able to deliver the goods to be stored.

Early transfer
The goods will be sent automatically upon receipt of payment in our system, which normally takes place within 2 to 3 working days after the transaction. The copy of the transfer will not be accepted in order to process the order.

Bank details for payments from all over Europe
Beneficiary: Assopet.Sp.z o.o.
Bank: ING Bank
IBAN: PL81105015041000009030720537
SWIFT / BIC CODE: INGBPLPW (You may need to add "XXX")

Statutory interest on arrears:
In the event of a delay, the statutory interest on arrears shall be 5 percentage points above the reference rate of the European Central Bank (ECB). If the customer is not a consumer, the default interest shall be 8 percentage points above the previous reference rate. Assopet reserves the right to charge higher default interest if justified.

9. Data security
Assopet takes this matter very seriously. You can find the privacy policy here.

10. Final Provisions
The invalidity of any of the provisions contained in these General Conditions does not affect the validity of the contract. The choice of applicable law mentioned above is only valid for the consumer if he is not deprived of the protection conferred by the provisions of the law of the State in which he has his habitual residence at the time of the order.

11. Using Facebook's Personalized Hearing via Facebook's Pixel Tool
Within our website we use the so-called "Facebook Pixel" from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you reside in Europe, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). This feature allows Facebook to present targeted advertisements ("Facebook Ads") to visitors to our website who have accessed the social media platform. With this tool we want to make sure that our Facebook ads correspond to the potential interests of users, without being annoying. The Facebook pixel also allows us to determine the effectiveness of Facebook advertising for statistical and marketing purposes, as we can understand how many users click on a Facebook ad. The Facebook pixel is directed directly by Facebook each time you visit our website and store a cookie on your device. In the event of subsequent access to Facebook or a visit to Facebook during the connection, the visit to our website will be associated by Facebook with the user's personal Facebook account, the data collected is completely anonymous and does not identify the user. Facebook's use and processing of data is exclusively within the scope of Facebbok's data protection legislation. For more information, click here: https://www.facebook.com/about/privacy. You can revoke your consent to the collection of your personal data through the Facebook Pixel and its use to view Facebook ads at any time after accessing the social network by visiting the page created especially for Facebook (follow the instructions on behavioral advertising): https://www.facebook.com/settings.Queste The configuration is multiplatform, ie are used for all devices, such as desktop computers or mobile devices.