FAQ โ Frequently Asked Questions
๐ฆ Shipping
Q: How long does shipping take?
A: Depending on the supplier, delivery times range from 3 to 8 business days across Europe. Please note that products may be shipped from different warehouses, so multiple deliveries are possible.
๐ Ordering
Q: Do I need to register to place an order?
A: No, registration is not mandatory. However, creating an account allows you to save your details, track your orders, and speed up the checkout process for future purchases.
๐ณ VAT & Invoicing
Q: Is VAT included in prices?
A: Yes. Prices are shown with VAT included unless you are a business customer registered in the EU VIES system. In such cases, VAT will be deducted automatically at checkout after verification.
๐ Returns
Q: Can I return a product?
A: Yes. You may return a product within 14 days of delivery, provided it is unused and in its original packaging. Return shipping costs are the responsibility of the customer unless otherwise agreed.
๐ก๏ธ Warranty
Q: Is there a warranty on the products?
A: Yes. All products are covered by a 2-year legal warranty for consumers. Additionally, selected products with electronic components (such as clippers or dryers) include an extended warranty of up to 3 years. This will be clearly indicated in the product page.
๐จ Support
Q: How can I contact customer service?
A: For any questions or assistance, you can contact us via email at info@assopet.com. We usually reply within 1 business day.